Looking for a new challenge in Marketing? Look no further, we have just the job for you.
DKV Belgium, a loyal partner in insurance, but there’s more that meets the eye —we’re a dynamic team of around 500 engaged colleagues driving digital transformation. As part of the international Munich Re Group, we proudly lead private health insurance in Belgium, supporting our clients during good and difficult times. You will arrive in an environment where everybody is able to be who they are, where you can get the most of yourself day in day out, with the support of your colleagues.
Together, we put our values success, diversity, collegiality, and development into practice every day to strengthen the trust of our two million clients.
Sounds like a plan? Continue reading!
What the key tasks will look like
The Communication Manager will support the Brand and Customer Experience Manager in improving the DKV overall communication towards customers and prospects. He/she will help with the content management of several on and offline media, like press releases, flyers, website and social media.
- Execute communication programs and support the Brand & Customer Experience Manager on strategic communication projects improving the customer experience.
- Write or coordinate copy for commercial publications (ex: leaflets, brochures, …)
- Provide support in drafting and editing functional customer communication (ex: e-mails, letters,…)
- Coordinate graphic production to ensure that the content is aligned with the Brand Manager and rules of the DKV brandbook.
- In charge of SEO monitoring and establishing of action plans to improve the SEO performances
- Manage community/social media (mainly Facebook)
- Build an editorial calendar in line with the marketing plan Supports the Brand Manager on content management with ambassadors, influencers, the user community and B2B clients.
- Coordinate translations of marketing documents
Required skills and competencies
- You have a Bachelor degree (or equivalent in experience) in communication or languages, with a minimum of 3 years of experience in communication, preferably in customer communication. Experience in insurance or digital communication is a plus.
- You have excellent communication skills both written as spoken in primarily Dutch, and you have good knowledge of French and English.
- You have a proven track record in copywriting and content development/management
- Your knowledge of and experience in social media is top notch and you know how to leverage communication on different platforms and to different targets
- Strong (commercial) language skills and capacity to translate in French and Dutch, with a customer centric mindset;
- You are flexible with good planning and organizational skills, keeping your short- and long term deadlines in mind at all times;
- You have a hands-on mentality, able to work in a proactive manner;
- You are a teamplayer who enjoys collaborating, who's fully able to work autonomously;
- As communication expert, creativity and being able to tell a story is key, always with a good sense of detail.
Want to grow with us?
At DKV we offer you a varied job with growth opportunities (thanks to trainings, coaching, growth projects and internal mobility) and all this at a prime location in the heart of Brussels.
Besides a competitive gross salary, we offer an extensive standard package of extra-legal benefits such as:
- insurance package (hospitalization, ambulatory insurance, guaranteed income insurance, pension plan)
- a year-end premium, collective company premium
- meal and eco vouchers
- internet and homeworking allowance
Moreover, you can count on an attractive leave scheme (up to 31 days), flexible working hours and the possibility to work from home up to three days a week. This way of hybrid working guarantees you a good balance between work and your private life.
We are an equal opportunity employer. All aspects of employment are based solely on performance, competence, conduct, or business needs. If you require any support or access requirements, we encourage you to advise us at the time of your application so that we can make any reasonable adjustments needed to support you through your recruitment journey.